Privacy Policy for ReliableCarriers.com
Effective Date: 7/21/25
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At Reliable Carriers, Inc. ("Reliable Carriers", "we", "our", or "us"), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, ReliableCarriers.com, and when you communicate with us, including through SMS text messaging.
By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following types of personal and non-personal information:
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Contact Information: Name, email address, phone number, and physical address.
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Vehicle & Shipping Information: Details about the vehicle(s) you request to transport, pickup/drop-off locations, and scheduling preferences.
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SMS Opt-In Data: If you choose to receive SMS messages from us, we may collect and store your mobile phone number and related interaction data.
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Device & Usage Information: IP address, browser type, device identifiers, and usage patterns through cookies and analytics tools.
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2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide you with quotes, services, and updates related to your vehicle transport.
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To respond to your inquiries or customer service requests.
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To send transactional, promotional, or logistical updates via email, phone, or SMS (if opted-in).
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To improve our website, services, and marketing efforts.
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To comply with legal obligations and enforce our terms and policies.
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3. SMS Text Messaging Privacy
If you opt-in to receive SMS messages from Reliable Carriers:
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Purpose of Messages: We may send you SMS messages to confirm bookings, provide delivery updates, respond to inquiries, or notify you about promotions or offers.
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Data Usage: Your mobile phone number and message content will be used solely for communication purposes and will not be sold or shared with third parties for marketing purposes.
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Message Frequency: You may receive recurring messages depending on your interaction with our services.
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Opt-Out Instructions:
You can opt out at any time by replying STOP to any SMS message.
To receive help or more information, reply HELP or contact us directly. -
Message & Data Rates: Standard message and data rates may apply, depending on your mobile carrier.
Contact Information for SMS Inquiries:
Reliable Carriers, Inc.
Phone: 800-521-6393
Email: info@reliablecarriers.com
Mailing Address: 41555 Koppernick Rd, Canton, MI 48187
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4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your data with:
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Trusted third-party service providers who help us deliver our services (e.g., dispatching systems, customer support tools).
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Legal or regulatory authorities, if required by law or to protect our rights and users.
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In the event of a corporate transaction such as a merger, sale, or asset transfer.
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5. Your Choices and Rights
You may:
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Opt out of marketing emails by clicking the unsubscribe link at the bottom of the email.
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Opt out of SMS communications by replying STOP to any message.
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Request access, correction, or deletion of your personal information by contacting us at info@reliablecarriers.com.
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6. Data Security
We take appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, or misuse.
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7. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and gather analytics. You can control cookie settings in your browser.
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8. Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect information from children.
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9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
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10. Contact Us
For questions or concerns about this Privacy Policy or our data practices, you may contact us:
Reliable Carriers, Inc.
Phone: 800-521-6393
Email: info@reliablecarriers.com
Mailing Address: 41555 Koppernick Rd, Canton, MI 48187